Client:

An InsurTech startup company looking to disrupt the insurance industry.

Challenge:

To put the customer first and make insurance product purchasing more engaging and convenient.

Solution:

An app developed in Unity3D for it’s cross-platform and rapid development was used to build the concept.

A REST api was developed to service the app and a CMS to configure all of the content and rules.

At the back of this is an engine that is core to achieving the goals of the app and the customer experience. The engine itself was test-driven developed in C#.

Result:

A highly configurable system where the web-based CMS system developed in HTML5, JQuery, Knockout, Bootstrap drives the configuration of the engine which allows for fast-moving changes.

The mobile app takes advantage of photo recognition, along with design question input system to capture customer data wrapped in a gamification system.

Client:

FENSA works with thousands of double glazing contractors in England and Wales who have been assessed for their ability to install replacement windows and doors in accordance with the relevant Building Regulations.

Challenge:

To provide a centralised data portal to display industry and installer specific data.

Solution:

Rapid prototyping was used to find an agreeable, meaningful presentation of data. The data, from various data sources had to be aggregated to data sets to ensure a responsive web application could be achieved.

The resulting single-page application developed in HTML5, JQuery, Bootstrap, Knockout provides geographically representations of installations of windows and doors in England and Wales, allowing the user to drill down into a local authority or region to view statistical breakdowns.

A concise dashboard provides overall figures along with national view. The data can be filtered by date range. The interface is responsive, desktop, tablet and mobile ready. Inspection data can be viewed through flags on the map and allows the user to select to view through to an inspection report PDF.

Result:

The portal has allowed trends and customer insights to be easily displayed and identifiable.

The tool has been valuable to FENSA members and for internal use alike.

Client:

The Chartered Institute for Securities & Investment (CISI) is the leading professional body for securities, investment, wealth and financial planning professionals. Formed in 1992 by London Stock Exchange practitioners, a global community of circa 40,000 members in 116 countries.

Challenge:

To rewrite and reengineer the existing CSIT examination delivery system from .NET Framework 3.5 VB.NET to C# .NET Framework 4.6 to ensure Windows10 compatible and to deliver the next generation of examination system for CISI. Whilst ensuring that still compatible with the existing SOAP services and integrations and providing a future roadmap for the software. To add a new arm to the examination suite; a remote launch and observation portal.

Solution:

The solution was complex in that the new version should remain compatible with existing systems, yet enhance the experience.

The WPF XAML client was developed to ensure almost identical representation to the existing client but with some nice new features and modern look.

The internal exam system was completely reengineered, an event driven system, using TDD and dependency injection with developed. Tests were also written to compare outputs from the existing system and the new code using the same web services to add a level of confidence.

The AutoLaunch portal satisfied the customer requirement with a web portal developed in HTML5, JQuery, Knockout along with a Windows client tray application installed on each exam machine.

The exam invigilator can:

• Login to the portal
• Locate their exam session
• Create a seat plan of machines registered
• Single click to remotely launch
• Candidate progress observed remotely
• End of session report is available

The communication within the solution was done with SignalR to ensure a rapid, responsive solution.

Result:

A flawless rollout of the new CSIT version, excellent candidate feedback and over 10,000 exams completed with the first few months.

Client:

Local Authority Building Control (LABC) represents all local authority building control teams in England and Wales.

Challenge:

All of the local authorities (LA) in England and Wales accept and process Notification files from each Competent Person Scheme (CPS) using a standard XML format, the files are transmitted over email. Address matching and email addresses caused the biggest issues and the solution had to provide little disruption to all parties involved.

Solution:

A centralised processing system to receive all of the files in the same format to a new single email address was developed. Upon receipt each file would be processed and sent on to the LA. This would ensure that a centralised, registered system of local authorities could be established with the email address for each authority able to change without affecting the CPS senders. A login provided to each LA to provide facilities to manage their own email, download files manually and look at history. Upon processing of the files, an address lookup was made using the details provided and an attempt to identity the URPN was made. The UPRN lookup was developed in C# with use of the Ordnance Survey AddressBase data files. Full workflow processing available to support staff via the backend CRM single-page application developed in .NET Framework 4.0, HTML5, JQuery, CSS, Bootstrap and Knockout.

Result:

Over 250,000 installations records processed a month. A highly responsive and analytical interface. Microservices, designed for failure have resulted in a very reactive, reliable, easy deployable solution.

Client:

The Department of Energy & Climate Change (DECC) works to make sure the UK has secure, clean, affordable energy supplies and promote international action to mitigate climate change.

Challenge:

The Green Deal Home Improvement Fund (GDHIF) helps you make energy-saving improvements to your home and find the best way to pay for them. The Government funding for solid wall insulation was setup in order to distribute funds from an application process by use of a voucher which can then be claimed, on successful redemption of the voucher the payment is made.

Solution:

The solution comprised an MVC public facing Application Portal all in align with GDS guidelines; with the relevant property details the homeowner could apply for funding this would also include uploading supporting documents. The application would then be processed by microservices, automated checking via third-party web services and issuing of a voucher PDF actioned were possible and any problem applications fed through to the call centre CRM to resolve or decline. The single page application (SPA) CRM developed in C# with .NET Framework 4.0, HTML5, JQuery, CSS3, Bootstrap and Knockout. A separate public facing Claims Portal allowed the homeowner to begin a claim for their voucher by uploading evidence of work completed. Each claim was audited by the claim centre and when authorised the payment was automated through BACS. The claims process was transparent between the public facing Claims Portal and the CRM, providing stage icons to indicate the progress of the claim and messaging between the homeowner and the claims team. Automated emails included at each point with reminders to ensure awareness of actions required Provisions for fraud identification were included in the CRM. Finance actions including manual operation were included for the finance team and the provision of a reporting server in SQL.

Result:

The scheme was incred­i­bly pop­u­lar and several release of funds were made, so the application process effectively opened and closed - all of this process was managed and the service saw spikes in services.

£154M government funds to homeowner applicants.

Client:

CFOA is the professional voice of the UK fire and rescue service, supporting members to fulfil their leadership role in protecting local communities and making life safer through improved service delivery.

Challenge:

To provide a portable means of completing an inspection of a property with regard to fire regulations and risk.

Solution:

A portable iPad app that allows an Inspector to download their scheduled appointments, visit the site by aid of the aid and complete the inspection onsite by capturing the relevant information, photos and gain a signature from a person onsite.

The app UI designed in XCode and the client business logic developed in C# Xamarin.

The app serviced by SOAP web services and a SQL 2008 database.

The appointment data is fed into the database via an external system.

Result:

A successful pilot app that was used for the feasibility of the scheme.

Client:

The Chartered Institute for Securities & Investment (CISI) is the leading professional body for securities, investment, wealth and financial planning professionals. Formed in 1992 by London Stock Exchange practitioners, a global community of circa 40,000 members in 116 countries.

Challenge:

To stabilise and bring together years of legacy applications, data sources, separated inner department functions and processes to a centralised system to allow the business to move forward.

Solution:

A new schema designed in SQL 2008 and data migration from the various legally sources formed the new database. A CRM developed in ASP.NET C# in order to satisfy all departments of the organisation; members, organisations, events, exams, publications, stock-control, finance. Integration to other exam provides such as Prometic for booking and for result processing. SOAP web services to be consumed by third-party exam booking services, corporate booking services and public facing event booking site. Complete corporate membership portal to allow organisations to manage their own membership fees and subscriptions. Integrations to FCA. A public facing shop and global customer base.

Result:

A hugely testing project given the transition required, managing multiple business stakeholders; influencing their conflicting objectives into an agreeable solution and deliverable release schedule. Now the business has a stable, and centralised data store where results can be trusted. The CRM allows for a common user experience across all departments and with security permissions can view activity and records across the organisation.

Client:

Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register, and the Register's role is to act as a licensing body.

Challenge:

For every installation of gas appliance a notification record must be submitted with details about the installer, person(s) who completed the work and details of work carried out.

Solution:

A schema definition that would support the registration of installers, engineers who work for them and what qualifications each engineer has; this in turn allows to establish when and if a person is qualified to carried out the installation work. This data was batched over night to ensure that was readily available for all queries and the complexities of where the installer hierarchy was complex e.g. British Gas. A set of SOAP web services was developed to ensure that notifications could be submitted, engineer records could be modified, installation appliances could be looked up. A concise Web Service API guide was documented.

Result:

The web services are consumed by several sources, including the internal CRM, public facing engineer site and several third party sources.

30,000 notifications created weekly.